Unleashed is down

[LetsGetIt]

Can’t get switch back online nor one of two routers. I have unplugged the switch several times. Any technical support will be greatly appreciated. Thanks. 

[Yarenis]

Hi @LetsGetIt

In order to assist you better, please response the next questions:

1:Please describe the state of the ICX7150 Switch?(is powering up or not)?

2:Does this happen after a power outage or out of the blue?

3:Is the ICX7150 Switch providing power to the APs or not?

4:is the ICX7150 Switch System light yellow/orange/Amber?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[LetsGetIt]

It is powering up 

A few times out of the blue but most recently it was a power outage 

It is providing power to APs

I am seeing green light on switch and APs. 

[Vásquez_Fer]

Hi @LetsGetIt 

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code if the APs are powering up 

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there 

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

2-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

3-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

enable
copy flash flash secondary 
boot system flash secondary yes

example:
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary ( hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

Here are the guides more detail

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

5-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards 

Fernando Vasquez

[LetsGetIt]

My switch has been saying connecting/pending on the unleashed app. Just trying to get the switch up and going.