Unable to see the Switch in the Ruckus portal

[pradeepgogu]

I have been having choppy wifi and I fixed it recently using this link and huge thanks to this group !

However, I still don't see the Switch in the ruckus portal (screenshot below), and I am unable to login to the switch portal (i tried all the passwords here). How can I login ? I saw somewhere that it helps to upgrade drivers (or something like that) and I can only do that using the switch portal

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[pradeepgogu]

Hi Imran - apologies for the delay here.

I still cannot see switch in my ruckus portal (similar to the screenshots I shared earlier). but, the major issue which is internet speed and and access to ruckus switch are solved.

You can close this case.

Huge thanks for your support !

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @pradeepgogu 

Thank you for your precious time on this case.

Upon reviewing your setup, we noticed that your Switch is currently using a Public IP address. However, it is strongly recommended to assign a Private IP address to the Switch for optimal performance and security.

This issue typically occurs when the IP Passthrough feature is enabled on your ISP (Internet Service Provider) router. To resolve the connectivity issues you’ve been experiencing, please log in to your ISP router’s settings and disable the IP Passthrough option.

(Please refer to the screenshot below for guidance.)

Additionally, we noticed that your Unleashed Access Points are running on an older firmware version, which can cause issues such as difficulties logging into the Unleashed Mobile App. To resolve this, it is recommended to upgrade your Unleashed network to the latest supported version.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed guidance on upgrading your Unleashed system:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Unleashed-Access-Poin...

If you have any questions or need assistance with the upgrade process, please feel free to let me know.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support