Unable to see the Switch in the Ruckus portal

[pradeepgogu]

I have been having choppy wifi and I fixed it recently using this link and huge thanks to this group !

However, I still don't see the Switch in the ruckus portal (screenshot below), and I am unable to login to the switch portal (i tried all the passwords here). How can I login ? I saw somewhere that it helps to upgrade drivers (or something like that) and I can only do that using the switch portal

[pradeepgogu]

Hi Imran - thanks for following up. I removed the switch and added it back. And, still see that the switch is showing as disconnected

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!

Thank you for your response and the update.

Could you please confirm the name of your Internet Service Provider (ISP) vendor?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[pradeepgogu]

Hi Imran - My internet is through AT&T. FYI - I already enabled data pass back on AT&T router and don't get any WIFI signal from my AT&T router

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support