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Unable to Add Member APs to Existing Master in Gateway Mode – “Configure.Me” Broadcast Persists

srk
New Contributor

 

Hello Ruckus Support,

I recently moved into a previously owned Lennar home equipped with Ruckus Unleashed APs. I was able to successfully configure a Master AP in Gateway mode and it is functioning correctly with client connectivity and Internet access.

However, I am unable to add Member APs to the Unleashed network. Despite factory resetting the Member APs and following standard onboarding procedures, they do not join the Master, and instead broadcast the Configure.Me-xxxxx SSID.

Steps I’ve Taken:

  • Factory reset Member APs using the hardware reset button (10+ seconds).

  • Disconnected the Master AP and connected only one Member AP to the PoE switch to rule out interference.

  • Reconnected Master AP and attempted to bring Member AP online.

  • Confirmed all APs are on the same Layer 2 subnet and connected through the same ICX switch.

  • Verified the firmware version on the Master is 200.x.

  • Attempted to SSH into the Member AP to set the director IP (set director ip <master-ip>), but credentials super/sp-admin admin/sp-admin did not work.

  • No “Join Existing Network” option appears in the setup wizard on the Member AP’s web UI.

  • Observed similar behavior to this issue posted here however it didn't have resolution.

 

Request:

 

 

Please assist in:

  • Verifying how I can SSH into the Member AP (or reset the credentials if needed).

  • Determining if there’s a known issue causing the Member AP to not auto-discover or join the Master in Gateway mode.

  • Clarifying if specific DHCP or VLAN configurations are needed when in Gateway mode.

  • Advising if Discovery Agent needs to be enabled manually and how to proceed without CLI access.

  • Are there any settings need to be changes on AT&T modem to avoid any sluggish internet access

 

16 REPLIES 16

srk
New Contributor

After configuring my Master AP in Gateway mode with IP 10.106.0.1 and DHCP enabled (10.106.0.2 – 10.106.0.254), I attempted to add a Member AP but it continues to broadcast Configure.Me-xxxxx and does not join the existing Unleashed network.

Upon reviewing IP assignments:

  • The Master AP is using the 10.106.x.x subnet.

  • The Member AP, after reset, is receiving an IP in a completely different subnet (10.154.231.159

  • This confirms that the Member AP is not on the same local subnet as the Master AP, and therefore is unable to auto-discover or join the Unleashed cluster.

Actions Taken:

  • Factory reset of the Member AP (10+ sec reset button).

  • Wired the Member AP to the same ICX switch as the Master AP.

  • Attempted DHCP auto-join — no IP assigned from Master (confirmed via dashboard).

  • Attempted manual SSH using ssh super@192.168.0.1 with default sp-admin — login failed.

  • Attempted to access setup wizard via browser at http://192.168.0.1  — unreachable or no “Join Existing Network” option appeared.

  • Member AP continues to pull an IP from a different subnet (10.154.x.x) and never joins cluster.

Please advise on how to:

  • Force the Member AP to receive DHCP from the Master AP subnet
  • Reset the CLI password if it was overwritten or fails after factory reset

  • Confirm whether subnet mapping or firmware-related issues (e.g., br14 or br4.4094 IP conflicts) may be preventing successful discovery

 

pinky_ruckus
Moderator
Moderator

Hi @srk ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Based on the case description, I understand that you're currently unable to add Member APs to the existing Master Access Point.

Could you please confirm whether this setup was functioning previously?

If you're attempting to add a new AP, please ensure that its Unleashed firmware version matches the version running on the existing Master AP.

Additionally, kindly confirm which specific port on the switch the AP is connected to. It should be plugged into one of the 12 ports as shown in the below screenshot

Please note that manual IP configuration is not required, as the AP should obtain an IP address via DHCP.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

 

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Could you please confirm whether this setup was functioning previously?

First time when i configured ((without Gateway mode) Member APs are joined in cluster after reset however internet was sluggish and after went through forum i reconfigured with Gateway mode and thats when i encountered Member APs are not joining even after Factory reset. 

Additionally, kindly confirm which specific port on the switch the AP is connected to. It should be plugged into one of the 12 ports as shown in the below screenshot

Yes, they areplugged into one of the 12 ports

If you're attempting to add a new AP, please ensure that its Unleashed firmware version matches the version running on the existing Master AP.

I have tried all 3 APs as Master AP separately  and they have latest Unleashed firmware version per the dashboard. However not able to do SSH when i connected them through Configure-*** due to incorrect credentials (super/ sp-admin , admin/sp-admin, admin) so can't confirm now through SSH.

 

 

pinky_ruckus
Moderator
Moderator

Hello @srk ,

Thank you for the response.

We suggest you to  perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.