Solved: RUCKUS Forums - Bought a Lennar Home

Masni · ‎09-05-2025

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased a new Lennar home with Ruckus devices and you are unable to see the Configure.me even after performing the reset.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni · ‎09-08-2025

Hello Pinky Rajendran,

Thanks for your response. Yes, I have followed the direction in the link above to ensure the appropriate set up process. I have also confirmed my current connections. I'm not sure if the reason why I don't see the Configure.me network is because I had also 'hard' reset the 7150 Switch? Please advise.

I can share pictures of my current setup if that will help to provide me with personalized guidance.

Thanks again for the response. Any further help will be greatly appreciated.

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Thank you for the response.

Please let us know which lights are on on the Switch. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni · ‎09-08-2025

Hello Pinky,

Here are the pictures of the Switch and the connected AP. The Blue arrow points to the connection from the Modem and the red arrow is the connected AP with the green / amber lights on the display.

Thanks