Ruckus Lennar home configuration help

[mshrivas]

Hi,

I recently moved to a Lennar pre-owned town house (built year 2021). It has ruckus network system (switch + 3 APs) that I've been trying to configure but couldn't do so far. The home internet is provided by AT&T.

Ethernet switch: ICX-7150-C12P

Access point: R510 series

I didn't do any factory reset yet, so just wanted to share the status of switch and APs before performing reset. From unleashed app or web, I cannot find configure.xxx ssd. Please let me know which device needs reset. 

switch:

2nd Floor AP:

 1st floor AP:

 ground floor AP:

 

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

From the pictures you shared, I see your connection and light status of the Switch and Access Points are normal. If you do not have login information, you can proceed with Step 7 in the article below.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Note: As you have 2 R510 Access Points in your setup, remove the cables of any TWO Access Points from the RUCKUS Switch Ports, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports, and it will sync up with the configurations from the factory reset Access Point. 

Please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Hi Imran, 

I will give a try tomorrow and update it. Thanks