Unable to Add Member APs to Existing Master in Gateway Mode – “Configure.Me” Broadcast Persists

[srk]

Hello Ruckus Support,

I recently moved into a previously owned Lennar home equipped with Ruckus Unleashed APs. I was able to successfully configure a Master AP in Gateway mode and it is functioning correctly with client connectivity and Internet access.

However, I am unable to add Member APs to the Unleashed network. Despite factory resetting the Member APs and following standard onboarding procedures, they do not join the Master, and instead broadcast the Configure.Me-xxxxx SSID.

Steps I’ve Taken:

• Factory reset Member APs using the hardware reset button (10+ seconds).

• Disconnected the Master AP and connected only one Member AP to the PoE switch to rule out interference.

• Reconnected Master AP and attempted to bring Member AP online.

• Confirmed all APs are on the same Layer 2 subnet and connected through the same ICX switch.

• Verified the firmware version on the Master is 200.x.

• Attempted to SSH into the Member AP to set the director IP (set director ip <master-ip>), but credentials super/sp-admin admin/sp-admin did not work.

• No “Join Existing Network” option appears in the setup wizard on the Member AP’s web UI.

• Observed similar behavior to this issue posted here however it didn't have resolution.

  • https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-APs-Not-Connecting...

Request:

Please assist in:

• Verifying how I can SSH into the Member AP (or reset the credentials if needed).

• Determining if there’s a known issue causing the Member AP to not auto-discover or join the Master in Gateway mode.

• Clarifying if specific DHCP or VLAN configurations are needed when in Gateway mode.

• Advising if Discovery Agent needs to be enabled manually and how to proceed without CLI access.

• Are there any settings need to be changes on AT&T modem to avoid any sluggish internet access

[srk]

Hi Pinky,

I’m still experiencing issues with client connectivity. Specifically:

• Mobile apps are failing to load or navigate URLs, even though the device appears to be connected to Wi-Fi.

• Some client devices fail to establish full internet access after connecting to the APs — they appear to hang or time out when attempting to reach external services.

• These issues are intermittent but very frequent, and seem to affect devices across both the Master and Member APs.

I’ve already reset and reconfigured the APs, and verified that all APs are online. However, I suspect there may be a misconfiguration at the network or DHCP level that is affecting reliable internet access.

Could you please help review or advise on the following:

• Are there any known issues or configuration changes needed to ensure seamless internet access across all APs?

• Should any adjustments be made to DHCP scope, client isolation, or DNS handling to avoid these delays?

• Could there be any impact from band steering, Smart-Roam, or RF/channel overlap?

Thank you,

Shiva 

[pinky_ruckus]

Hello @srk ,

Thank you for the response.

I understand ta

Before assisting you further with your queries, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail
show interface brief

Also, there is no manual DHCP required for performing AP reset.

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @srk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[srk]

Hi Pinky ,

I am travelling and will try to run above mentioned commends on the switch and get back to you.

Thank you

Shiva

[pinky_ruckus]

Hello @srk ,

Thank you for the response.

Please keep us updated once you could perform the commands.

Kindly let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community