Unable to Add Member APs to Existing Master in Gateway Mode – “Configure.Me” Broadcast Persists

[srk]

Hello Ruckus Support,

I recently moved into a previously owned Lennar home equipped with Ruckus Unleashed APs. I was able to successfully configure a Master AP in Gateway mode and it is functioning correctly with client connectivity and Internet access.

However, I am unable to add Member APs to the Unleashed network. Despite factory resetting the Member APs and following standard onboarding procedures, they do not join the Master, and instead broadcast the Configure.Me-xxxxx SSID.

Steps I’ve Taken:

• Factory reset Member APs using the hardware reset button (10+ seconds).

• Disconnected the Master AP and connected only one Member AP to the PoE switch to rule out interference.

• Reconnected Master AP and attempted to bring Member AP online.

• Confirmed all APs are on the same Layer 2 subnet and connected through the same ICX switch.

• Verified the firmware version on the Master is 200.x.

• Attempted to SSH into the Member AP to set the director IP (set director ip <master-ip>), but credentials super/sp-admin admin/sp-admin did not work.

• No “Join Existing Network” option appears in the setup wizard on the Member AP’s web UI.

• Observed similar behavior to this issue posted here however it didn't have resolution.

  • https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-APs-Not-Connecting...

Request:

Please assist in:

• Verifying how I can SSH into the Member AP (or reset the credentials if needed).

• Determining if there’s a known issue causing the Member AP to not auto-discover or join the Master in Gateway mode.

• Clarifying if specific DHCP or VLAN configurations are needed when in Gateway mode.

• Advising if Discovery Agent needs to be enabled manually and how to proceed without CLI access.

• Are there any settings need to be changes on AT&T modem to avoid any sluggish internet access

[pinky_ruckus]

Hi @srk ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[srk]

Hi Pinky,
The issue is still not resolved. As per your DM, you were supposed to schedule a working session. This has been communicated over the past two weeks, but the session has not been scheduled yet. I have multiple times confirtmed that i am available anytime from 1-3pm on weekdays for the session.
I kindly request you to schedule it at the earliest so we can work together to resolve the issue.
Thank you ,
Shiva

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pinky_ruckus (Moderator) posted a new reply in RUCKUS Support for Lennar Homes on 07-31-2025 07:04 AM


Re: Unable to Add Member APs to Existing Master in Gateway Mode – “Configure.Me” Broadcast Persists







Hello @srk ,

Thank you for your response.

We apologize for not being able to schedule a session last week.

Kindly let us know a convenient date and time this week, so we can send you a meeting invite.

We appreciate your patience and understanding.




Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

 

[pinky_ruckus]

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[pinky_ruckus]

Hello @srk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @srk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.