Switch disconnected, now has no config

[rjweeks70]

Hello - we had a power outage and the ICX switch is in disconnected mode in Unldeashed.

I followed these instructions: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-Disconnected-After-Po...

Now when switch boots, it does boot into switch mode. However, there is no config data and I get this error:

ICX7150-C12-Switch#show config

INFO: empty config data in the primary area, try to read from backup

INFO: empty config data in the backup area also

ICX7150-C12-Switch#TFTP session timed out

Please help?

The switch still shows as disconnected in Unleashed.

[Jayavidhya]

Hi @rjweeks70 

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the screenshot of the image showing the status of the switch in the unleashed app.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[rjweeks70]

Screenshot is here.

The status lights on the APs and the switch are now normal and the switch appears to be functioning in that we are no longer having issues with it like we did when it was in router mode. So at this point I'm just missing a config and the switch being active in Unleashed.

[rjweeks70]

Do I just need to set an IP address for Unleashed to find the switch, or do I need a more detailed config?

[Jayavidhya]

Hi @rjweeks70 

Thanks for your response.

Based on your description it seems that your switch has green lights which means that your switch is in normal state. Also If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

To solve this issue we need to check whether the switch has connectivity to the access points. 

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community