Connect Ruckless Wireless

[twmiller41]

We recently rented a home with a Ruckless Wireless system and want to set up for our use.  We have gone online but haven't been able to do this ourselves and need assistance.  

[Imran_ruckus]

Hi @twmiller41 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS Devices.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please check, confirm the device connectivity as per above pictures and guide explanation. And let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[twmiller41]

We have everything connected but not getting any service to the extenders.  One light on Ruckus box is yellow and no lights on the extenders.  Am I supposed to be on my Cox network or something else?  There are labels on the panel for Lennar but nothing matches a network that shows up.  I also tried the configure me network like described in the start guide but no internet service.  

[Imran_ruckus]

Hi @twmiller41 

Thank you for the response and the detailed information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[twmiller41]

Amber light for SYST.  Green lights for Power and Update. 

Cox Cable internet is working fine.  

Two access points connected.  No lights on at all for either.