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Switch ICX7150-12P no lights

shobeav
New Contributor

‎02-20-2023 07:23 PM

I have an ICX-7150-12p. The switch started to randomly power itself off. I swapped power ports and the same condition occurred. I swapped cables and the device is dead with no indication lights. Help. 

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4 REPLIES 4

Jayavidhya
Moderator
Moderator

‎02-21-2023 04:46 AM

Hi @shobeav 

 

Greetings of the day.

 

Here is where you can upload the image/photo :

 

you can also drag it to the chat

 

Best regards,

Jayavidhya

Lennar Home Community
 

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shobeav
New Contributor
In response to Jayavidhya

‎02-21-2023 06:26 AM

The switch has no lights at all. Please see the attached pictures. The APs appear fine as I test them with another POE switch.

 

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shobeav
New Contributor
In response to shobeav

‎02-21-2023 06:26 AM

switch1.jpg

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Jayavidhya
Moderator
Moderator
In response to shobeav

‎02-21-2023 06:58 AM

Hi @shobeav 

 

Based on the description, seems that the switch is dead  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

 

 

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

 

Best regards,

Jayavidhya

Lennar Home Community
 

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