Stuck on configure me

[Howardfam86]

We recently received a new modem and router so I reset our ruckus. However, even after “successfully” configuring the new SSID and ruckus it is not connecting to the internet on the dashboard and the WiFi name is still reflecting “configure me” and not the new SSID. Lights are all green. 

[Jayavidhya]

Hi @Howardfam86 

Greetings of the day,

1. Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

2. Also please let us know how many access points are connected to the switch.

3. Please follow the below guide for the basic setup for Lennar home users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

[Howardfam86]

I have two AP's

1) PWR: Solid Green

     CTL: Slow Flashing Green

2)PWR: Solid Green

   CTL:Solid Green

    AIR: N/A

    2.4G Solid Green

    5G: Amber

I cannot connect to any of these and my two AP's are showing as separate wifis. I followed setup instructions.

[Jayavidhya]

Hi @Howardfam86 

Thanks for your response.

To check the configuration.me we must proceed to do a factory reset and I will leave you a guide.

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully: 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Howardfam86]

It gives me the success message that it is configured but when I go to the dashboard it is showing the Gateway has a red X and internet is Disconnected. This is all very technical to me. Someone in a different thread suggested switching the WAN IP to manual but there is no Primary DNS server and I don’t know where to get that and it is saying that is a required field.