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Software recovery steps

New Contributor III

I've got to the port step before boot and recover software.  Unable to connect to port between switch and laptop.  Ive made sure the ethernet cable is plugged into slot 13 and plugged into the laptop.  When seach through the device manager for the com port number.  When I go to Putty and change the port to the com port number it wont connect.  Any ideas?


Hi Dhill1015

Thank you for the response and the information you shared.

Based on the troubleshooting done, you confirmed that after trying to reset, booting up the Switch, and trying the software recovery process, the failure persists and Switch is not receiving any Power even after checking the power cable and other connections. This Switch Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:


The below link is to contact us by chat (only)


Please let me know if you have any queries in this regard.


Best regards,

Imran Sanadi

Lennar Home Community.


 As you can see the R510 also does not have power.  I have reset and tried to put a second power source to it and it still won't power on.  I believe both are linked with this issue, therefore I have found replacing all components.  Will ensure success and limit further unresolved issues.

Hi Dhill1015

Thank you for the update. 

We suggest you check these Access Points connecting the Switch once you receive the new RMA Switch.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Once I receive the new switch I'll confirm the Poe.  With the new switch should I expect a plug and play or will I need to make some program changes?

Hi @Dhill1015 


Please follow the below links for the basic setup of the switch.

Most common Setups for Lennar homes users

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

If you want to configure the Unleashed network from scratch, please follow the steps below:

1. Reset Process:

2. Configuration Process:

3. Configuration Reference:


Ruckus Unleashed Set-up using your Mobile


Best regards,


Lennar Home Community