Slow Wifi - Lennar

[tomsanderson9]

We have been dealing with slow wifi and determined that the ruckus unleashed R510 series routers are the issue. I tried to reset the system multiple times but the wifi is still not working properly. I would appreciate it if someone could reach out to me. 

[tomsanderson9]

I understand but you guys are making this very difficult. The verizon router is working fine.  The switch is not passing through the internet at all. Therefore, the switch needs to be replaced.

[tomsanderson9]

I understand but you guys have made this process very difficult. The verizon router is working fine. The issue exist with your switch which is not passing the internet through at all. Therefore, the switch needs to be replaced.

[Yarenis]

Hi @tomsanderson9 

I know, those are the Symptoms: Websites not loading,
Devices getting disconnected or having problems working as intended, Network dropping at random points in time,
Smart devices not being able to connect to the internet,
Unleashed dashboard sometimes appears as “Disconnected” on the Internet tab, This can happen after a power outage, causing that your Switch start booting from the incorrect partition, and there is a way to fix it we have provided 3 Guides, two of them are for CLI(command line interface) and the other for WEB GUI which It's the less difficult to access.

Note: the technician who visited your house should have been able to follow it without any issue; however, they are made in such a way that a non-technical person can follow them.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[tomsanderson9]

There was no power outage that resulted in any of the issues you are describing to me. I paid a professional technician to test the network. The switch ports c1 and c2 are having connectivity issues and dropping the internet connection that is received from the verizon fios router. This is commonly known as a flapping issue with the port. 

[Yarenis]

Hi @tomsanderson9 

Ok, take in consideration that you can connect your Verizon fios router to any Ethernet data port as described in the picture below, now as you mentioned your technician has tested ports C1 and C2, so if he determined that those two ports are the only ones affected why didn't he move the connection to the other 12 available ports to fix your issue? I know your issue is not hardware related, however, if that is the case, please ask your technician to provide the diagnostics he ran from the switch, we have diagnostic commands for the cables and ports that I will provide in case your technician does not know, so you can share these diagnostic results, now if he did not gain access to the switch, not sure what kind of diagnostic he ran.

Note: these are the many ways to access the Switch.

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Diagnostics commands:

Cable diagnostic:

clear cable-diagnostics tdr x/x/x

phy cable-diag tdr x/x/x

show cable-diagnostics tdr x/x/x

Checking the flash:

show flash

Checking the version:

show version

Checking the neighbors:

show lldp neighbor

Checking the power status:

show poe

show inline power

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired