Sign-in to get Switch’s login dashboard

[MarkG]

My Unleashed app is not recognizing my internet.  I am following the steps to fix this.  I have verified the IP Address.  I am at the point to get the Switch’s Login Dashboard.  But, I cannot login to get the dashboard.  How do I do that?  My Ruckus signin isn’t working.  Thanks for any help.

[MarkG]

Hi Pinky!

I went through all the commands.  Yes, the responses to the commands were lengthy, and I have no idea what they mean.  When I entered the last command: show lldp neighbors detail, the response was LLDP is not running.

Again, sorry I cannot do a screenshot.  Hope this gives you what you need.

Thanks, MarkG  

[pinky_ruckus]

Hello @MarkG ,

Thank you for the response.

From the response shared, I understand that you are getting an error message “lldp is not running” as an output of the command.

However, we need the output of the remaining commands to assist you further.

Please share a screenshot of the commands that we shared in the previous post.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the screenshot of the commands shared in the previous post.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MarkG]

Attached are the screenshots of the command line outputs using Putty.  I hope I got everything you need to see....  Thanks MarkG

[pinky_ruckus]

Hello @MarkG ,

Greetings!

Thank you for the response.

I understand that your Switch is on older version, which is 08080d.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MarkG]

I am trying to do the upgrade per your last communication.  I downloaded the 08.080f version.  Then the instructions say to copy the mnz10114.bin.file.  It doesn't say where to   Do I copy the unzipped file?  Do I copy the file to the new folder called Upgrade created in step 8.  Thanks MarkG