ICX 7150-C12P not connecting after reset

[smarty_ruckus]

Hello, My Switch was reset to factory default.  The SSID and password that Lennar provided for my APs dont seem to work. I am unable to connect to the switch either. I have tried connecting via ethernet cable, USB-C cable.

Unable to get the IP. I somehow managed to get to login page of the portal - 192.168.0.206 (IP assigned by my router) but none of the credentials worked for me. I have tried several combinations incuding super/sp-admin.

Please help. I am unable use the switch or APs currently and that is really frustrating.

[pinky_ruckus]

Hi @smarty_ruckus , 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus ICX-7150 Switch is not connecting after the reset.

Also, could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @smarty_ruckus ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.