SPD & DIAG Lights Only

[jmr]

Hello,

My  MIL moved into a Lennar home and hasn't had anything working with the Ruckus system since she took ownership.  She switched providers from AT&T to Xfininity so we've done factory resets on all devices as a start.  From the get-go though, the only lights on the 7150 switch that come on are the SPD and the DIAG lights (green).  We've never seen any amber lights, upon a factory reset, nothing happens but the steady green light of SPD and then sometimes the DIAG, but not every time.  It seems that the switch may be faulty as I plugged into it directly with my laptop and it seemed to blow out my ethernet port in my laptop which is not great.  What would be next steps in troubleshooting?  We finally got PoE to the AP and was able to reset it, but not via the switch, via another PoE device.  Thanks!

[jmr]

Okay, I can connect using either terminal however,  I am not getting a command prompt.  It just sits there.  But in a new turn of events, I am not sure what happened, but I unplugged it to move it and plugged it back in and now every light is on and amber steady.

[jmr]

I realize that the all amber lights are because I'm plugged into the laptop.  When I remove the connection, it goes back to just the SPD & DIAG being green.

[jmr]

[jmr]

[Jayavidhya]

Hi @jmr 

Thanks for your reply,

Please try performing a hard factory reset first, let me add the steps. 

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Best regards,

Jayavidhya

Lennar Home Community