My MIL moved into a Lennar home and hasn't had anything working with the Ruckus system since she took ownership. She switched providers from AT&T to Xfininity so we've done factory resets on all devices as a start. From the get-go though, the only lights on the 7150 switch that come on are the SPD and the DIAG lights (green). We've never seen any amber lights, upon a factory reset, nothing happens but the steady green light of SPD and then sometimes the DIAG, but not every time. It seems that the switch may be faulty as I plugged into it directly with my laptop and it seemed to blow out my ethernet port in my laptop which is not great. What would be next steps in troubleshooting? We finally got PoE to the AP and was able to reset it, but not via the switch, via another PoE device. Thanks!
1. Are the Access points getting power? Yes, however, through another PoE device, not the Rukus Switch.
2. If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID? Yes, but there is no internet (see attached photo)
3.Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet. I've tried two power cords and two different outlets with the same outcome - switch not working.
4. Please let us know the LED status of the switch and the access points using the below guide. See attached photo for LED status of the switch. Last night I had the DIAG light on but today, that is now off. I didn't include a photo of the access point because it is on the ceiling however, I can see the SSID and connect to it just no internet access.