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Ruckus system not working

Smyff3
New Contributor

My ruckus system seems to not be working. My internet provider is centurylink. I can connect to the centurylink modem just fine. But if I connect to the ruckus system I get extremely slow speeds or no internet at all. I have a gig thru centurylink and when I do a test on that I yield back about 900 mbps but if I do a speed test on the ruckus system it’s only about 60. I’ve had this set up for over 2 years and this is the first time I have had an issue with it. Any help is appreciated. 

1 ACCEPTED SOLUTION

Jayavidhya
Moderator
Moderator

Hi @Smyff3

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue.

 

Jayavidhya_0-1673876601867.png

 

 

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

6 REPLIES 6

Jayavidhya
Moderator
Moderator

Hi @Smyff3

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue.

 

Jayavidhya_0-1673876601867.png

 

 

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best regards,

Jayavidhya

Lennar Home Community

How do I even get to the first page that you're looking at on the picture here? I'm so confused...

Hi @Fredmtz84

Please follow the below link to know the detailed information on unleashed dashboard overview where you will find the switch information.

https://youtu.be/Uoe5AciBlrk

Best regards,

Jayavidhya

Lennar Home Community

 

Thanks, but I don't even have an admin password? How do I get that? I literally can't even do Step 1 in the video.