Solved: RUCKUS Forums - Re: Ruckus Lights/Connectivity - Page 4

cicibow1 · ‎01-06-2026

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response.

Please check IP Address 192.168.1.85 if that is related to the Switch.

You should see the Switch Dashboard in a web browser as shown in the below screenshot to confirm it’s a Switch IP Address.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

This is what it says when i do that.

cicibow1 · ‎01-07-2026

wait it worked. im in. now i follow the other guide you sent?

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

1. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

2. After successfully accessing the CLI, please execute the commands mentioned in the RUCKUS Lennar Knowledge Base self-help article to fix the issue: (From the Unleashed Switch 'Connecting' screenshot I see it's a Routing Code issue)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

Okay, I downloaded PuTTY. I tried doing it the SSH way but it will not let me type in the password with my login username or with the NC one. I also tried the Telenet way and it said the operation cannot be completed. What do i do now?