Ruckus Lights/Connectivity

[cicibow1]

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below. 

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same. 

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues. 

Help please! 

[pinky_ruckus]

Hi @cicibow1 

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working and facing intermittent issues..

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[cicibow1]

When I did this I do not see a switch IP, only the WAP IPs. One IP works for the WAP and the other doesnt. It says site cannot be reached. Both have manufacturer as Ruckus Unleashed. Nothing on the list has Brocade or Ruckus ICX.

[cicibow1]

Also, when I put the WAP IP address in and the portal comes up, it says my switch is disconnected but the access points are working.

[pinky_ruckus]

Hello @cicibow1 

Thank you for the response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.