Ruckus Lights/Connectivity

[cicibow1]

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below. 

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same. 

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues. 

Help please! 

[cicibow1]

ok when i log back into PuTTY. it says telnet@ICX7150-C12-Switch> so that means there is no routing code issue... its fixed. but how do i reboot the switch via puTTY now? 

[Imran_ruckus]

Hi @cicibow1 

Thank you for the response and the update.

Once the Access Points are up, please check and share the output of the required commands.

Please reboot the switch using the command below:

boot system flash secondary yes 

PuTTY will get closed and the switch will take some time to reboot and come back online. Once it is up, everything is good.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[cicibow1]

okay, thats what i did. The APs are off now. No lights blinking. Ill let you know when its back up. 

[cicibow1]

okay its back up now, the light on the AP is still yellow but the dashboard says the switch is connected!! Shouldnt all the lights on the AP be green??

[Imran_ruckus · Accepted solution]

Hi @cicibow1 

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support