Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

[sebastso]

Hi,

   We tried all the suggestions including : https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

and tried upgrading firmware.

The steps were completed successfully (though I could see lots of crash messages on the console), still, the device only has 2 lights as shown in picture and wifi extender does not power on.

[Jayavidhya]

Hi @sebastso 

Based on the information you have shared it seems like the software recovery process was not done correctly. So please try to follow the steps using the below guide and let us know the result.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Also to solve this issue you need download and copy the files to the folder correctly.

Once you are done with the above steps please share the output of the below commands.

saveenv"

“ping 192.168.0.2”                           

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[sebastso]

@Jayavidhya, what do you mean not done correctly? The ping is successful , but not always, sometimes it says successful ping, but when we give the command update_primary, we can see

Loading: # T T T T # # TT 

retry Count Exceeded, starting again

Primary image download failed

We can also see TFTP Dialog opening up & starts sending bytes (see sceenshot), saying 80740 bytes sent. We followed the exact steps in the article you just gave. Please see the screenshot properly.  It has the TFTP Dialog & console output, you can see the data transfer fails.  At the end it says, Primary image download failed. We're stuck here, it does not move forward, we tried multiple times. Same result.

[Jayavidhya]

Hi @sebastso 

Based on the images you have shared it seems like the files were not downloaded properly. Please follow the steps correctly and let us know the result.

Also please share the screenshot of the image showing ping successful message. 

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Once you are done with the above steps please share the output of the below commands.

saveenv"

“ping 192.168.0.2”                           

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @sebastso 

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin”                                        (enter the correct image file name)

 “update_primary”                                                           (upload the image on the primary partition)

“setenv image_name SPS08090k.bin”                                        (enter the correct image file name)

“update_secondary”                                                           (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

 “setenv uboot mnz10115.bin”                                                    (enter the correct boot file name)

 “update_uboot”                                                                      (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset”             (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @sebastso 

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin”                                        (enter the correct image file name)

 “update_primary”                                                           (upload the image on the primary partition)

“setenv image_name SPS08090k.bin”                                        (enter the correct image file name)

“update_secondary”                                                           (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

 “setenv uboot mnz10115.bin”                                                    (enter the correct boot file name)

 “update_uboot”                                                                      (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset”             (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community