Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

[lennarhome21]

I have a Lennar home and AT&T Fiber for a few years. I have had issue with Ruckus before but most of the time rebooting would resolve it, until today. 

My Ruckus has dropped wifi network today and after rebooting it comes up but dropping soon after (cannot find Wifi network name on Computer and phone). The smart home hub and all other devices that are wired connected to the other ports of the Ruckus ICX 7150-C12P switch still works. And my wireless network from AT&T modem/router also works. 

I've tried to rebooting the Ruckus switch a few times but the problem still persists. Can you please advise?   

[Imran_ruckus]

Hello @lennarhome21 

Greetings!!!

Thank you for your inquiry and providing detailed information.

Based on the screenshots you have shared, it appears that your RUCKUS ICX-7150-C12P Switch is currently operating on an older non-UFI SPS08061a version, which may be causing the issues you are experiencing. We recommend upgrading your switch to a stable version recommended for Lennar Home users.

For guidance on how to perform the upgrade, please refer to the RUCKUS Lennar Knowledge Base article available here: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Since you have access to the CLI, we suggest following the 2nd option outlined in the article.

If you encounter any difficulties or require assistance at any stage of the update process, please do not hesitate to reach out. 

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @lennarhome21 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[lennarhome21]

hi Imran - thanks for following up. 

I try to follow the Options 2 steps to update the Switch, downloaded all the necessary files and software. However, I'm stuck in the step when upgrading the boot:

• My Tftpd64's server interface IP keep reverting back to "127.0.0.1 Software loopback interface 1"  after I change it to my computer's IP address. 

• When I start upgrading process in Putty App, I received a "TFTP to Flash Error - code 5" error.
       telnet@ICX7150-C12 Switch#copy tftp flash 172.21.224.1 spz100114.bin bootrom
       telnet@ICX7150-C12 Switch#TFTP session timed out

       TFTP to Flash Error - code 5

• I tried using that default IP in the command but also getting the same tftp timeout error
       telnet@ICX7150-C12 Switch#copy tftp flash 127.0.0.1 spz100114.bin bootrom
       telnet@ICX7150-C12 Switch#TFTP session timed out
       TFTP to Flash Error - code 5

Since I got that error. I have also tried option 1 to upgrade via usb. But when running the command line to copy the bootrom in step17, I am now stuck with the "PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power." loop error. Can you please look at the below and advise next steps on either Option 1 or Option 2? 

telnet@ICX7150-C12 Switch#mount disk0
External USB not present.
telnet@ICX7150-C12 Switch#mount disk0
External USB is already mounted.
telnet@ICX7150-C12 Switch#show files disk0
F 58697783 SPS08095nufi.bin
F 786944 mnz10114.bin
F 29829112 SPR08080f.bin
D 16384 [----] disk0/System Volume Information

89313839 bytes 3 File(s) in disk0

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 28314668, Version:08.0.61aT213 (SPR08061a.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1311703040
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3205P049
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 6 day(s) 6 hour(s) 43 minute(s) 29 second(s)
The system started at 00:04:59 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#copy disk0 flash mnz10114.bin bootrom
Flash Memory Write (8192 bytes per dot)
telnet@ICX7150-C12 Switch#...................................................... ...........................................
SYNCING IMAGE TO FLASH. DO NOT SWITCH OVER OR POWER DOWN THE UNIT(65536 bytes pe r dot)...
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
..PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Copy Done.
telnet@ICX7150-C12 Switch#PoE Fatal: Vmain (48V) fault has forced all ports on s lot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Can you please advise? 

Thanks 

[Imran_ruckus]

Hello @lennarhome21 

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the update provided.

I noticed that you are currently using the USB drive method for the upgrade process. Could you please once attempt the upgrade using option-2 from the upgrade article instead?

Please try this method and let me know if it resolves the issue. If you encounter any errors during the process, kindly share a screenshot of the error message.

Thank you once again for your patience and understanding in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[lennarhome21]

hi Imran,

I did try option 2 first before trying option 1 with USB. This is the issue and error message I receive from Option 2 upgrade: 

• My Tftpd64's server interface IP keep reverting back to "127.0.0.1 Software loopback interface 1"  after I change it to my computer's IP address. 

• When I start upgrading process in Putty App, I received a "TFTP to Flash Error - code 5" error.
       telnet@ICX7150-C12 Switch#copy tftp flash 172.21.224.1 spz100114.bin bootrom
       telnet@ICX7150-C12 Switch#TFTP session timed out

       TFTP to Flash Error - code 5

• I tried using that default IP in the command but also getting the same tftp timeout error
       telnet@ICX7150-C12 Switch#copy tftp flash 127.0.0.1 spz100114.bin bootrom
       telnet@ICX7150-C12 Switch#TFTP session timed out
       TFTP to Flash Error - code 5