Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

[lennarhome21]

I have a Lennar home and AT&T Fiber for a few years. I have had issue with Ruckus before but most of the time rebooting would resolve it, until today. 

My Ruckus has dropped wifi network today and after rebooting it comes up but dropping soon after (cannot find Wifi network name on Computer and phone). The smart home hub and all other devices that are wired connected to the other ports of the Ruckus ICX 7150-C12P switch still works. And my wireless network from AT&T modem/router also works. 

I've tried to rebooting the Ruckus switch a few times but the problem still persists. Can you please advise?   

[lennarhome21]

Status update:

• I can confirm there is wired connectivity from the switch. In the picture, The black ethernet cable farthest to the right is connected to my computer and it is green lit.

   

• other smarthome devices connected to the switch works
• There are no power to the 2 AccessPoints. No lights on both APs and there are no light in the ports where the 2 blue cable are plugged in.
• I had tried to switch the AP cable to different port but still no light on and no power to the AP.

Other issues while troubleshooting:

• I had identified the IP address of the switch and get to the login screen, but unable to login using my dashboard password. 
• 
• I had downloaded putty and ruckus driver to try console in the switch, but getting this error while typing in the IP
• 

   

• when selecting Serial for USB instead of IP, I got the "PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power." That keep running nonstop.
• 

   

Please let me know if there’s anything I can do to resolve this issue. From the support articles I read, looks like I’d have to do a factory reset. However, I am concern that I cannot do it with the ability to access the console’s dashboard or command line?

[Imran_ruckus]

Hi @lennarhome21 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working with RUCKUS Access Points and has no power.

Could you please try to log into the CLI using the Telnet option as described in the below RUCKUS Lennar Knowledge Base self-help article?

Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

If you are unable to get the CLI Access please try to log into the Switch dashboard on the Web browser and confirm if you can log in there.

Please let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lennarhome21]

hi there, thanks for your response. Please see status output below: 

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3205P049
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 day(s) 6 hour(s) 35 minute(s) 8 second(s)
The system started at 00:02:09 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 28314668, Version:08.0.61aT213 (SPR08061a.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1311703040
telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 27 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 15400 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 46200

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 78a6.e140.2750
1/1/2 Down None None None None No 1 0 78a6.e140.2751
1/1/3 Up Forward Full 1G None No 1 0 78a6.e140.2752
1/1/4 Up Forward Full 100M None No 1 0 78a6.e140.2753
1/1/5 Up Forward Full 100M None No 1 0 78a6.e140.2754
1/1/6 Down None None None None No 1 0 78a6.e140.2755
1/1/7 Up Forward Full 100M None No 1 0 78a6.e140.2756
1/1/8 Up Forward Full 100M None No 1 0 78a6.e140.2757
1/1/9 Down None None None None No 1 0 78a6.e140.2758
1/1/10 Up Forward Full 100M None No 1 0 78a6.e140.2759
1/1/11 Down None None None None No 1 0 78a6.e140.275a
1/1/12 Up Forward Full 100M None No 1 0 78a6.e140.275b
1/2/1 Down None None None None No 1 0 78a6.e140.275d
1/2/2 Down None None None None No 1 0 78a6.e140.275e
1/3/1 Down None None None None No 1 0 78a6.e140.275f
1/3/2 Down None None None None No 1 0 78a6.e140.2760
mgmt1 Down None None None None No None 0 78a6.e140.2750
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 2

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 46.200 W

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 78a6.e140.2750
1/1/2 Down None None None None No 1 0 78a6.e140.2751
1/1/3 Up Forward Full 1G None No 1 0 78a6.e140.2752
1/1/4 Up Forward Full 100M None No 1 0 78a6.e140.2753
1/1/5 Up Forward Full 100M None No 1 0 78a6.e140.2754
1/1/6 Down None None None None No 1 0 78a6.e140.2755
1/1/7 Up Forward Full 100M None No 1 0 78a6.e140.2756
1/1/8 Up Forward Full 100M None No 1 0 78a6.e140.2757
1/1/9 Down None None None None No 1 0 78a6.e140.2758
1/1/10 Up Forward Full 100M None No 1 0 78a6.e140.2759
1/1/11 Down None None None None No 1 0 78a6.e140.275a
1/1/12 Up Forward Full 100M None No 1 0 78a6.e140.275b
1/2/1 Down None None None None No 1 0 78a6.e140.275d
1/2/2 Down None None None None No 1 0 78a6.e140.275e
1/3/1 Down None None None None No 1 0 78a6.e140.275f
1/3/2 Down None None None None No 1 0 78a6.e140.2760
mgmt1 Down None None None None No None 0 78a6.e140.2750

[lennarhome21]

I had also tried to enable the PoE per another post, and after that all 12 ports have admin state now. However,  the 1/1/1 and 1/1/2 port where the APs plugged in still have that "main supply voltage low" error.