Ruckus 5G

[dtsteinb]

I have my laptop connected to my Ruckus and when I do a speed test I can't break 100mbps and I am on a 200mbps line.  If I use the modem Xfinity sent and connect to that 5G I get the 200mbps.  Is this ruckus not capable of real 5G speeds or do I need to configure something?

[dtsteinb]

I am not seeing the 3 dots.  Here is my screenshot

[Imran_ruckus]

Hello @dtsteinb 

Greetings!!!

I hope this message finds you well.

Thank you for your response and the update.

From the screenshot you provided, it appears that the RUCKUS ICX-7150-C12P Switch is not listed in the Unleashed system.

We recommend performing a factory reset on your Access Points and configuring them from scratch. Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Additionally, consider upgrading your Access Points to the recommended version, as your current Unleashed system is running an older version. For guidance on the upgrade process, please refer to the following article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please follow these steps and let me know the outcome.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @dtsteinb 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[dtsteinb]

Right now I do not have the time to reset this.  I have too many devices that will be affected.  I am not sure how this is working if it doesnt even see the swtich.  Also, I see that I would need to remove one of the AP's to do the reset.  I have not clue which ports they are in.  So this is going to take a while so I guess you can just close this case.

[Imran_ruckus]

Hi @dtsteinb 

Greetings!!!

Thank you for your recent correspondence and update.

Could you please confirm if your Internet Service Provider (ISP)?

Additionally, we can check some configurations of your RUCKUS ICX-7150-C12P Switch via command outputs to troubleshoot if something issue on the Switch.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

   show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community