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Ring and the Ethernet cables are not working.

unalcemal
New Contributor II

I spoke with ring they said I need to contact the HOA. They think the cable is bad. 
also Wi-Fi is working but not the Ethernet cable. 

1 ACCEPTED SOLUTION

unalcemal
New Contributor II

It’s the tiny cable that runs around the house might be damaged all the internet cables are fine it’s the one that runs into thru the walls

View solution in original post

5 REPLIES 5

Yarenis
Moderator
Moderator

Hi @unalcemal 

We support Ruckus devices for Lennar home clients, so will be the R510 Access Points and the ICX7150 Switch, if the cable is damage to can test by changing the cable.

ICX7150 Switches

 

 

Yarenis_0-1673052444076.png

R510,R310 and R320 Access Points.

 

Yarenis_2-1673052534139.png

 

 

 

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

unalcemal
New Contributor II

It’s the tiny cable that runs around the house might be damaged all the internet cables are fine it’s the one that runs into thru the walls

Hi @unalcemal 

It's good to know we have some suspected culprits. Let us know anything else about it.

Best Regards 

Fernando Vasquez 

 

What should I do?