01-06-2023 03:34 PM
Hello! Due to a power outage I had to replace my Verizon Fios router (model 6E CR1000A). In connecting the new router, I changed the name and password to match the old router so the Ruckus would easily reconnect. In doing so i had some connectivity with my laptop, printer, and amazon echoes, but my phone and other smart-home connected devices and my TVs are not connecting.
I tried to unplug the main ruckus box that is stored in the 'internet closet', but some of the ruckus devices still show green and yellow status lighting. Additionally, I tried to access the configure.me network, but i could not get it to become visible in the list of available networks. Please advise as to what can be done to resolve the issue and get it to be fully functioning.
Thank you