RMA Request - ICX7150 Boot fails on startup with Errors Can't get Kernel Image

[PlanB]

Here are the steps taken to troubleshoot this issue.  

Problem: 

Observed that the primary and secondary boot partitions on the device are corrupted and unable to load.  Boot fails on startup with Errors Can't get Kernel Image! (Screenshots). 

Steps taken to try to resolve this 

Followed the directions here 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Successfully connected to the console via USBc, However, it fails when trying to connect to TFTP

When attempting to connect to the switch via TFTP I continually received the error message that the Host is not alive.  Seeing this I followed the directions on this support thread:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Confirmed that the device was connected correctly to my PC, confirmed the network settings were configured as required, and confirmed that Windows Firewall is disabled as requested in the troubleshooting.  This resulted in the same error as above.  Attached screenshots of the configuration for Ruckus support

Confirmed that this TFTP setup from my desktop works on my own personal ICX7150, it does work so this tells me that there are other issues with this switch and it needs to be RMAd with Ruckus. 

[PlanB]

I have and and observed that the unit was unable to boot from either the primarily or secondary partition. They are corrupted.