R510 no power, trying to do initial setup with Verizon router and not able to

[KColeman]

I recently moved into a Lennar home and am trying to connect the wifi. After looking at the setup guide, I have an issue with the R510 not powering on for connection. Please advise.

[Imran_ruckus]

Hi @KColeman 

Thank you for the response and the update.

Great!!! Good to know that the Switch is back to its normal state.

Please connect your RUCKUS R510 Access Points, ISP (Internet Service Provider) Router, or any other smart devices ethernet cables to any 12 ports as highlighted in the below screenshot.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[KColeman]

I've connected the router to one of the ports. It's still not connecting to the two R510s though.

[Imran_ruckus]

Hi @KColeman 

Thank you for the response and the information you shared.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove one Access Point’s ethernet cable from the Switch Panel, and perform a factory reset on ONE connected Access Point which will act as a master, Once it is done you can plug the unplugged Access Point back into the Switch port. It will collect the configuration from the master and get in sync.

Please follow the below guide and videos for the factory reset process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[KColeman]

I did the Physical Factory Reset and Set-up and have it so that I can see and connect the wifi I set up. There's no signal coming from it though. Please advise.

[Imran_ruckus]

Hi @KColeman 

Greetings!!!

Thank you for the response and the update.

Could you please share a picture of the RUCKUS ICX-7150-C12P Switch showing the cable connections with light status and R510 Access Points?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.