R510 does not power on

[hootanhemmat]

I have the ICX-7150 which is powered on and shows green lights. I have two R510s on two different floors that wont turn on. I took one off the ceiling and connected it to a 12VDC and a different POE and it turns on but when connected to the ethernet cable coming out of the ceiling, it does not work. 

[pinky_ruckus]

Hello @hootanhemmat ,

Greetings!

Thank you for sending the query.

We understand that you are facing issues accessing CLI of the switch.

I would help you to access GUI of te switch and we would check if the PoE is disabled or now.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[hootanhemmat]

[hootanhemmat]

this is where i am at. i do not see what you are sending me and i follow the links but they are not the same as what i have

I am currently on this page

can u help me

[hootanhemmat]

[pinky_ruckus]

Hello @hootanhemmat ,

Thank you for the response.

Please follow the below steps and help us with the following,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.