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Problems connecting using a cable to the ICX 7150 from a Mac

golfmad
New Contributor

I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.

What is the best cable combination to connect the switch to a Mac?

Thanks,

Jonathan

1 ACCEPTED SOLUTION

Hi @golfmad 

 

Thanks for your response.

 

For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router. 

 

Please follow out the next steps.

 

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.

 

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

 

3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages,  please follow up the next guide.

 

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

 

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 

 

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

23 REPLIES 23

Ok, good news. I managed to resolve the problem with the drivers. I could not get any combination of cable + USB dongle to work on my Mac Book Pro but I then tried using an older Mac Pro which had a physical USB-A socket. I took a USB-C to USB-C cable and plugged one end into the switch and the other end via a USB-C to USB-A adaptor into the Mac Pro. I installed the same driver software on the Mac Pro and I'm now connected via the command line.

The next problem is passwords. I have followed the steps to change the password for super and I also added a new user with a new password but when I try to login to the switch using the IP address on my network it keeps returning to the credentials page and won't let me in.

If I add a user using the user <usermame> pass <password> on the CLI, should I be able to log in to the switch using the IP address with those credentials?

Thanks, Jonathan

Hi @golfmad 

 

Thanks for your response.

 

Please try the most common username and passwords ( This is key sensitive so please include capital letters )  

Username:admin password: Ruckus! 

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

 

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community
 

None of those combinations work with either super or admin.

I have access to the CLI and I changed the password for super but that doesn't work either. I get to this page. Is this the page where I should be able to log in using the super user and the password I set in the CLI? 

After setting the password using:

user super password <password>

Do I need any other steps like wr mem then reload? I can't understand why my password setting is not working?

Thanks

Hi @golfmad 

 

Thanks for your response.

 

In order to allow the correct authentication please run the following commands:

 

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

 
Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

 

Now you could try using your new credentials to log in.

 

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community
 

Thanks. I followed those instructions to the letter. As I had already done them before I received an error on the "crypto key generate rsa" line saying "Key already exists. Please zeroise it". Is it safe to ignore that?

I set the password for super but it fails to accept it when I try to login using the IP address.

It just comes straight back to the credentials enter point as shown below.

Screenshot 2023-08-24 at 10.21.37 AM.png

The firmware I have (from show version) is 08.0.80dT213. Should I try to upgrade it and start from the beginning? Any other suggestions?

Thanks