CommScope RUCKUS Community Forums

golfmad · ‎08-21-2023

I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.

What is the best cable combination to connect the switch to a Mac?

Thanks,

Jonathan

Jayavidhya · ‎08-25-2023

Hi @golfmad

Thanks for your response.

For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Jayavidhya · ‎08-22-2023

Hi @golfmad

Greetings of the day,

Please try to access the switch using USB Type-C console connector to USB port on device in a different laptop and check whether you are able to connect to it.

Also please refer to the below link on how to connect the devices and the types of cables.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

golfmad · ‎08-22-2023

Hello Jayavidhya and thanks for your response.

I don't have another laptop. The only one I have is my Mac Book Pro on which I tend to run Windows virtual machines where necessary. The Mac Book Pro only has USB-C connectors.

I do have an external monitor that has a USB-A connector so I could try plugging a USB-C into the switch and connecting it to the monitor with a USB-A which will then appear on the Mac Book Pro. Do you think this might work?

Thanks,
Jonathan

Jayavidhya · ‎08-22-2023

Hi @golfmad

Please try to use USB-A to USB-C cable and a port adapter on the MAC side as MAC does not have UART on USB-C.

Please refer to the below link for your reference.

https://advantech-ncg.zendesk.com/hc/en-us/articles/6321399413657-How-to-connect-to-console-port-on-...

https://www.youtube.com/watch?v=YXR4xhkw3q8

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

golfmad · ‎08-22-2023

Thanks.

I already tried the USB-A to USB-C cable with a port connector to plug it into the USB-C on the Mac but this didn't seem to work. At what point should I see a serial device on the Mac when I execute ls /dev/cu* ? When does this device get added to the list?

Thanks, Jonathan

CommScope RUCKUS Community Forums

Problems connecting using a cable to the ICX 7150 from a Mac