Thank you for the response and detailed information you shared.
From the description, I could understand that your Internet connection with the RUCKUS setup is unstable.
Could you also please let us know if there was any power outage or power spike recently?
We suggest you confirm the speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures). Please compare the speed tests from the ISP Router and from the Switch.
And could you please share screenshots of both AP’s information from the Unleashed as shown in the below screenshot as a example.
Please try to factory reset the AP with the Red light as described below:
IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).
Please read the following guide carefully:
Physical Factory Reset of RUCKUS Access Point:
Ruckus Unleashed Set-up using your Mobile:
Ruckus Unleashed Set-up using Web:
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Lennar Home Community.