No connection to Internet

[Samrat]

I have had my ruckus system for > 2years when the Lennar home was purchased. 

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured. 

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional). 

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this. 

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

[Samrat]

today I am unable to connect to the wifi despite it being broadcast

[Samrat]

I see the ssid broadcasting but I can’t connect to it and load the ruckus unleashed. 
If I attempt to do so on my computer I receive an error stating I’m not connected to the internet

[Jayavidhya]

Hi @Samrat 

For further troubleshooting steps please try to login to the unleashed system in web browser as mentioned below.

Once you have logged in to the unleashed system in the web browser please share the status of the switch as mentioned below.

Also please confirm whether you could see all the access points connected in the unleashed dashboard or not.

Best regards,

Jayavidhya

Lennar Home Community

[Samrat]

As stated previously.

I CAN connect to the wifi but have an error (exclamation point through the wifi). I CANNOT connect to the ruckus unleashed via app or on the browser as stated above. please refer to the screenshots that I submitted in the thread. 

Please READ what I wrote and then comment rather than restating the same message over and over again.

[Jayavidhya]

Hi @Samrat 

Thanks for your response.

To configure the APs and to see the configure.me SSID, we need to perform factory reset of the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community