No connection to Internet

[Samrat]

I have had my ruckus system for > 2years when the Lennar home was purchased. 

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured. 

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional). 

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this. 

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

[Samrat]

Green lights are on as stated above. 
i did login but it isn’t allowing me to upload that file type from my iPhone. Suggestions?

[Samrat]

 

 

[Jayavidhya]

Hi @Samrat 

Thanks for the information.

If you have access to the unleashed app please share the status of the switch.

If not please try to login to the unleashed system in web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Samrat]

Unfortunately today I see the network broadcasting but I cannot connect to it to access the wireless settings 

[Jayavidhya]

Hi @Samrat 

Please confirm whether you have access to the unleashed app or not.

If not please try to login to the unleashed system in the web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community