New home purchase; unable to figure out setup after factory reset

[Bryce]

Hello support team, I have recently purchased a home that has the Ruckus ICX 7150-C12P and 3 AP,s (one on each floor). I performed a factory reset on the main switch, but all the lights continuously blink amber. There was a precious owner that had this set up, as I see his WiFi name instead of the configure me WiFi. Is there a way to start from scratch without needing to have the previous owners password? I just got my own internet hooked up and would like to have my router running to the Ruckis but can’t get it to work.

[pinky_ruckus]

Hello @Bryce ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have purchased new Lennar home and you are unable to setup the RUCKUS network.

Could you please let us know the answers to the below queries to assist you better?

1.   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bryce]

Hello,
Even after logging in to my ruckus account, I do not see an option for adding pictures. Currently, the switch has all light blinking yellow (as I performed a factory reset), except the lights are green for the Ethernet running from my router to the switch, ports 4-6 which are for my AP’s, and port 10 which has a device for smart lights.
My first AP has power light blinking green and CTL light slow blinking green with no other lights. Second AP has power light blinking green, CTL solid green and 5G and 2.4G are solid amber. Third AP has power light blinking green and CTL light slow blinking green with no other lights.

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

From the response you shared, the status of the lights looks normal.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Bryce ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.