New home purchase; unable to figure out setup after factory reset

[Bryce]

Hello support team, I have recently purchased a home that has the Ruckus ICX 7150-C12P and 3 AP,s (one on each floor). I performed a factory reset on the main switch, but all the lights continuously blink amber. There was a precious owner that had this set up, as I see his WiFi name instead of the configure me WiFi. Is there a way to start from scratch without needing to have the previous owners password? I just got my own internet hooked up and would like to have my router running to the Ruckis but can’t get it to work.

[pinky_ruckus]

Hello @Bryce ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bryce]

Good evening,
I was able to reset my main AP. I then plugged in the other 2 APs; one shows both 2.4 & 5G amber and the other has 5G green and 2.4G amber. Does that mean they are both connected as well? Will my devices automatically connect to the closest AP for WiFi?

Lastly, I was able to test my WiFi speed for my main AP, however when I clicked manage network or tried logging in on manage network using my admin credentials, it states I am not connected to Unleashed network, but I am. Can you tell me what I may be doing wrong and how I can manage my network?

[pinky_ruckus]

Hello @Bryce ,

Thank you for sharing the response..

As per the case description, I could understand that you are unable to manage the network.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details. 

Please help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bryce]

I was able to log in and update the firmware to the most current version. Now I am able to log in on the app and manage my network. Thank you for all of your help!

[pinky_ruckus]

Hello @Bryce ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you are able to login to app and manage the network.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.