Ruckus Swtich and/or AP blocking certain Apps and Websites.

[jakeherr1]

I have a Ruckus Swtich and 2 APs installed in my Lennar home. These are connected to an AT&T gateway. I have reset all equipment many times and still having issues with certain Apps or websites not loading. 

Does Work: Youtube, Netflix, Most Websites


Does Not Work: Hulu, Sonos, Certain Websites. 

[Imran_ruckus]

Hi @jakeherr1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jakeherr1]

1. Yes the Ruckus equipment was previously operational for several years. We do have power outages every so often and also had an issue where the AT&T fiber line was cut. AT&T has fixed this issue confirmed the internet from the gateway is working correctly which leads us to believe the issue is with Ruckus equipment. 

2. Picture attached - The switch is showing only green lights for the following areas: PWR, SYST, STAT. All other lights are not illuminated. 

3. Yes, internet from AT&T gateway is functioning. 

4. There are 2 AP's connected to the Ruckus switch. Photos Attached showing lights. AP1 shows PWR, 2.4G, 5G illuminatedAP 1AP 2Swtich green. AP2 shows PWR, CTL, 5G as green and the 2.4G as amber. 

[Imran_ruckus]

Hi @jakeherr1 

Thank you for your response and for providing the detailed information.

The issue you're experiencing may be related to a routing code problem following a power outage.

To troubleshoot and resolve this, please refer to the following RUCKUS Lennar Knowledge Base article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please let me know how it goes or if you encounter any issues during the process, I’ll be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jakeherr1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support