Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

[zsl666]

I live in a Lennar home that came with a Ruckus ICX 7150-C12P switch and two Ruckus APs. I’m having trouble getting my network working again after trying to set up the second AP.

Current situation:

• AP #1: Shows as Configure.Me-XXXXXX. I can connect to it and access the Unleashed setup page, but it says Internet: Disconnected, Ethernet: X, DNS: Unreachable. It does have an IP and Gateway, but no actual internet connectivity.

• AP #2: Shows as Recover.Me-XXXXXX, which I understand means it is in recovery mode.

• ICX 7150 switch is connected to my ISP router via the orange Ethernet cable, AP cables are in PoE ports. I tried moving the uplink cable to port 1/1/1 and rebooted both switch and APs, but still no internet.

• I have already factory reset the Configure.Me AP and gone through the setup wizard.

What I’ve tried so far:

1. Factory reset AP #1 and created a new Unleashed network.

2. Reconnected cables with uplink from router to ICX uplink port (port 1/1/1).

3. Rebooted switch and AP multiple times.

4. Checked IP/DNS settings in Unleashed (set to DHCP).

What I need help with:

• Why is my Configure.Me AP getting IP/Gateway but failing Ethernet/DNS checks?

• How can I properly configure my ICX 7150 ports for uplink and AP connections?

• Steps to recover the Recover.Me AP so it can join the network.

Any guidance, example configs, or troubleshooting steps would be greatly appreciated!

Thank you in advance.

[pinky_ruckus]

Hello @zsl666 ,

Thank you for the response.

We kindly request that you temporarily unplug the first access point and connect only the second AP, which is currently displaying configure.me.

Please perform a factory reset on the second AP while it is the only device connected. Once the reset is complete, reconnect the first AP and verify whether it successfully synchronizes with the second unit.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[zsl666]

unplug the first access point and connect only the second AP, which is currently displaying configure.me.

Please perform a factory reset on the second AP while it is the only device connected. Once the reset is complete, reconnect the first AP and verify whether it successfully synchronizes with the second unit.
So I done that, but the 2nd ap is still shown as configure.me

[pinky_ruckus]

Hello,

Thank you for the response.

I understand that you are still unable to see the second AP online .

Could you please confirm if both the Access points are of the same firmware version?

Once if they both are of same firmware version, you could try connecting the second AP to the Switch and it will sync.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the   AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

 

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

 

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[zsl666]

Hi, I can only see 1 AP in the system.
Please see Screen shot below:

This one is my wifi connection: 12099 is the 1st AP I set up. the other one still shown as configure.me

This one is how I plug in the cables: