Configure me not appearing after reset

[Jpverspr123]

I am following the steps for resetting ICX7150 - C12P - 2X1G and “configure me” is not appearing. I have disconnected all but 1 ap and held reset down for 15-20 seconds and the network doesn’t appear on phone or laptop. Please help.

[Imran_ruckus]

Hi @Jpverspr123 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to reset the RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please disconnect the current Access Point from the Switch port, connect another AP, and then perform a factory reset on it? After the reset, check if you are able to see the configure.me-xxxxxx SSID.

For reference, you may also review the following RUCKUS Lennar Knowledge Base self-help article on performing a factory reset for RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please let me know the outcome once you have tried this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Jpverspr123]

I tried this and Configure Me SSID is still not showing.

[Imran_ruckus]

Hi @Jpverspr123 

Thank you for the update.

If the steps in the article were followed exactly, this should work. Could you please provide a step-by-step description of the process you followed so I can review it and advise on any next steps?

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Jpverspr123 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support