Log in and connection issue

[Hidi1982]

Hi, 

I haven't been able to log in on the app because it says I'm not connected to the network. I'm not able to reset my password. It gives me this message

"Password recovery is disabled

Please setup your password recovery configuration firstly"

I tried logging in on the website and resetting my password however it is not letting me move forward. 

My wifi still works. The APs light are green. I just can't manage my network and there is only one log in destination on there. 

Do you have any suggestions? Do I need to start the whole process of configuring/setting up the network over just like the first time? 

[Imran_ruckus · Accepted solution]

Hi @Hidi1982 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @Hidi1982 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Hidi1982 · Accepted solution]

Hi, I was able to log back in the app through my social media google account using my IP address as a login destination location. I then upgraded the APs to version 200.14. Thank you! 

[Imran_ruckus]

Hi @Hidi1982 

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

If you have upgraded your AP's to the 200.14.6.1.203 version, you can just log into the Unleashed application using your username/password. Using Master AP's IP address may not last longer since IP Addresses keeps on changing as it will be assigned dynamically by the ISP Router.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jandres_03]

Need help on logging in on Access Point! I do not know the username and password I used before.