Need Assistance adding R510 AP to successful and active system with ICX7150-C12P and two R510 APs

[PDBars]

Pack Forum Assistants:

I recently purchased a new R510 AP and want to add it to my existing Ruckus system (uses an ICX7150-C12P and two R510s).  I have reviewed the forums and followed the processes posted (as well as the instructions in the R510 AP box) but was unable to link it to my current network.  I have laid out my situation in three sections:  What I am looking for (REQUESTS), Some notes about my current configuration (NOTES), and the list of the issues encountered as I tried to use the Forum info to resolve my problem (ISSUES SUMMARY).  So far, over 5 hours invested in trying to get this to work...  PLEASE HELP!

REQUESTS:

1.  Enable R510 AP to be connected to existing network without destabilizing current successfully operating network.

2.  Learn how to see the Ruckus Devices using my Ruckus Unleashed iPhone app.  I cannot access my current equipment using the iPhone app.

NOTES:

A.  When first installed 4 years ago, it took multiple tech visits to successfully configure and stabilize the Ruckus network and get both R510 APs working cleanly.  Since then, it has worked very well, including restarts after power failures.

B.  The network rides on a Spectrum Modem and Router.  The Modem was upgraded last year by Spectrum.

ISSUES SUMMARY:

1.  Never saw the "Configure.Me-xxxxxx" WLAN appear in either my laptop or my mobile phone during any of the process steps.

2.  Used the mobile phone to create a "Configure.Me-xxxxxx" WLAN using the last six digits of my R510 AP Mac Address.  When I did this, a new WLAN appeared titled "island-xxxxxx" with the last 6 digits of my R510 AP Mac Address.  Tried multiple times to connect to this WLAN on both my PC and my iPhone but unable to find the correct password.  Confirmed this was my new R510 AP by disconnecting it - the AP/WLAN only appears when it is connected and powered up.

3.  Did a factory Reset following the Forums factory reset steps.  "island-xxxxxx" WLAN still appears after this process.

4.  Connected the R510 AP to my PC Laptop using an ethernet cable and separate AP R510 power cord and still did not see anything different.

Thanks in advance...

Paul

[PDBars · Accepted solution]

I am not willing at this time to reset the network - since the two AP devices I have are working.

Additionally, since this is an open forum - I do not want to send you the serial numbers via this mechanism - as advised by the forum guidelines.  Please provide a phone number that I can use to discuss this...

Thanks!

PDBars

[Imran_ruckus]

Hi @PDBars 

Thank you for the response and the detailed information you shared.

Please introduce a paper clip or a similar implement and push the button. Once the PWR Light turns RED, count 15-20 seconds and release the button. Then check for configure.me SSID.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PDBars]

Imran,

Please reread my message that you just replied to...  I have been using a paper clip to press the button and have done this 6 times without the Configure.Me-xxxxxx WLAN appearing.  The one difference was on the Master AP last night, I held the button and red light on for 30 seconds before releasing to have a successful outcome.  ON this AP, it automatically starts flashing green at 20 seconds - whether the reset button is still held down or not.  It does not activate the Configure.Me-xxxxxx WLAN.

Please provide an alternate solution since pressing reset for 20 seconds with light red is not working...

PDBars

[Imran_ruckus]

Hi @PDBars 

Thank you for the response and the update.

Usually when you press using a paper clip and when the AP PWR light turns RED there should be configure.me SSID visible.

Are you seeing Two different IP addresses for both the APs? If you don’t know the IP address please refer to the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If yes, please log in to both the Unleashed systems and check the Unleashed Versions, both need to be on the same version in order to have a single Unleashed system with a Master AP and slave APs. (Please refer to the below screenshot to check the Unleashed Version).

Please confirm and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PDBars]

Thanks for the additional information - unfortunately, I have not been able to log into the Unleashed dashboard to see my devices.  I only saw it once during the configuration of the Master AP.

Instructions for this process, since the original installer did not provide any, would be helpful.

Thanks!

PDBars

[Imran_ruckus]

Hi @PDBars 

Thank you for the response and the information.

There must be an IP address assigned to the Access Points if the factory reset process is performed correctly.

Please perform it once again on a working Access Point leaving the island-xxxx Access Points. And also check if you have Wi-Fi network from your ISP Router.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.