Need Assistance adding R510 AP to successful and active system with ICX7150-C12P and two R510 APs

[PDBars]

Pack Forum Assistants:

I recently purchased a new R510 AP and want to add it to my existing Ruckus system (uses an ICX7150-C12P and two R510s).  I have reviewed the forums and followed the processes posted (as well as the instructions in the R510 AP box) but was unable to link it to my current network.  I have laid out my situation in three sections:  What I am looking for (REQUESTS), Some notes about my current configuration (NOTES), and the list of the issues encountered as I tried to use the Forum info to resolve my problem (ISSUES SUMMARY).  So far, over 5 hours invested in trying to get this to work...  PLEASE HELP!

REQUESTS:

1.  Enable R510 AP to be connected to existing network without destabilizing current successfully operating network.

2.  Learn how to see the Ruckus Devices using my Ruckus Unleashed iPhone app.  I cannot access my current equipment using the iPhone app.

NOTES:

A.  When first installed 4 years ago, it took multiple tech visits to successfully configure and stabilize the Ruckus network and get both R510 APs working cleanly.  Since then, it has worked very well, including restarts after power failures.

B.  The network rides on a Spectrum Modem and Router.  The Modem was upgraded last year by Spectrum.

ISSUES SUMMARY:

1.  Never saw the "Configure.Me-xxxxxx" WLAN appear in either my laptop or my mobile phone during any of the process steps.

2.  Used the mobile phone to create a "Configure.Me-xxxxxx" WLAN using the last six digits of my R510 AP Mac Address.  When I did this, a new WLAN appeared titled "island-xxxxxx" with the last 6 digits of my R510 AP Mac Address.  Tried multiple times to connect to this WLAN on both my PC and my iPhone but unable to find the correct password.  Confirmed this was my new R510 AP by disconnecting it - the AP/WLAN only appears when it is connected and powered up.

3.  Did a factory Reset following the Forums factory reset steps.  "island-xxxxxx" WLAN still appears after this process.

4.  Connected the R510 AP to my PC Laptop using an ethernet cable and separate AP R510 power cord and still did not see anything different.

Thanks in advance...

Paul

[PDBars · Accepted solution]

I am not willing at this time to reset the network - since the two AP devices I have are working.

Additionally, since this is an open forum - I do not want to send you the serial numbers via this mechanism - as advised by the forum guidelines.  Please provide a phone number that I can use to discuss this...

Thanks!

PDBars

[PDBars · Accepted solution]

I am not willing at this time to reset the network - since the two AP devices I have are working.

Additionally, since this is an open forum - I do not want to send you the serial numbers via this mechanism - as advised by the forum guidelines.  Please provide a phone number that I can use to discuss this...

Thanks!

PDBars

[PDBars]

I posted a new thread that details the success and provides some lessons learned from my recent efforts.  Thanks!  PDBars

[Imran_ruckus · Accepted solution]

Hi @PDBars 

Thank you for the response.

Great!!! Thank you for taking your valuable time to post all the above-detailed information.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

NOTE: Please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.