My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work

[sramakrishna26]

My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work. I put the device off for 5 mins, didn't help. I hit the reset button, didn't help. The verizon modem connects to the internet just fine - all the problem is at the Ruckus router.

[Imran_ruckus · Accepted solution]

Hi @sramakrishna26 

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now fixed. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

Lennar Home Community.

[geethasaravanan]

Hello

Most of the services were disabled in the Ruckus console. After enabling the internet works as expected from the Ruckus wifi name. Is this the correct fix?

Regards

Saravanan

[Imran_ruckus]

Hi @geethasaravanan 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @sramakrishna26 and it is now closed.

To avoid confusion with the posts, please post these details on your own post so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[gturkel]

Hi - I am having a similar issue. I followed the similar steps using PuTTY.

1. I get an unexpected request to log in as but have been able to bypass it.

2. I get the CLI and can enter the command enable, but the commands "show version" and "show flash" are not recognized. 

3. I have updated the FW (200.14.6.1.179) which showed initial success, but the issue of the internet dropping continues. I have confirmed by login into to the WAP using the browser.

4. Should I run restore factory settings via the web?

[sramakrishna26]

For the unexpected login prompt with Putty, the agent asked me to use Telnet. It worked - no login necessary.