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My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work

sramakrishna26
New Contributor

My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work. I put the device off for 5 mins, didn't help. I hit the reset button, didn't help. The verizon modem connects to the internet just fine - all the problem is at the Ruckus router.

1 ACCEPTED SOLUTION

Hi @sramakrishna26 

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now fixed. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

 

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

25 REPLIES 25

Imran_ruckus
Moderator
Moderator

Hi @sramakrishna26 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

Lennar Home Community.

thumbnail_IMG_4676.jpg

 

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and the router lights

 

RouterRouter

 

 

This installation is 2 y old. Worked till recently. There were a couple of power outages, yes, but it has behaved this way in the past/

 

Hi @sramakrishna26 

Thank you for the detailed information you shared. 

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

I downloaded Mobaxterm

I got the IP address for the device.

 

Connection is refused.

 

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