Issues with new network configuration

[Anonymous]

I have factory reset my master AP in my home and see the Configure.Me in my available networks, however, it never establishes a connection when selecting it so I am unable to set-up a new WLAN. In the mobile app setup I get a prompt that I am connected to Configure.Me but the connection to the unleashed AP is not established and asks that I wait for the WiFi symbol to load on my device - but it never does. PWR light on the AP is a solid-state green. All other lights are off.

[Vásquez_Fer]

HI @Anonymous 

Hope you are doin well !

I will leave a quick guide how it should be connected a Lennar home as reference.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

1-Here is a guide that includes some video links how to preform the factory reset correctly to the Access Point and configuration process.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

2-Also we can try to find the IP address from the Access Point ( Ip address are logical addresses given by the local router ) and log in using the same

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Setup using IP address 

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

[Anonymous]

Fernando - 

I've tried all these steps and still am unsuccessful. The Configure Me network shows within my available networks but it does not allow me to connect on either my laptop or my mobile device - I simply receive a "no internet conenction" message when I try.

[Vásquez_Fer]

Hi @Anonymous 

Make sure you have internet connection from your ISP ( internet provider ) and the cables are correctly setup on the ICX-Switch.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also If you can not connect via SSID you need to configure this via IP address you need to identify which IP address is using your Access Point then copy and past it in a URL to start the setup via browser :

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

https://www.youtube.com/watch?v=j8I5aVwMNMg&t=114s

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Best Regards 

Fernando Vasquez

[Anonymous]

Fernando - 

Both APs appear to be in switch mode (S) so no issues there. When entering my IP address I am not able to access the interface and I am using credentials provided on my switch box by Lennar. My modem connection is steady and has been during the troubleshooting of the APs.