4 time this horrible system has logged me out and won’t let me get on my internet. APs don’t work, log in doesn’t work and no instants support when I work from home. I’m losing money and feel sorry for anybody that has to work with this product. I need someone from Rukus to contact me asap and fix this for good. Now Lennar customers are only supported by forum which is ridiculous.
1:You cannot log to the APP if you are not connected to the Access Point SSID/Wi-Fi signal.
Note: even if you have enabled remote access will no work either, if it is not online.
2:If you cannot even see the SSID, I can guess the APs are not even powering up.
3:So the first, will be checking if the Switch, which is the one that provides data en power to the Access Points is fine, it may be a ICX7150 Switch (same brand as the Access Points), so check the next in the Switch:
A:It's turn on?
B:Is the system LED light, amber, or green.
C:Are the Ethernet ports light up?
D:are other devices that required power from the switch working fine, such doorbells, cameras, so on?
E:If you connect a computer to the Switch via wired, is getting connectivity to the internet or not?
I answered all these questions already. Yes everything has power and lights. This has happened before 4 times and they had to remote in on the admin side and fix it. It has nothing to do with the equipment. It's not the switch, not the AP's or anything else. I need someone to help me with the login so It recognizes the devices and network.