Issues with new network configuration

[Anonymous]

I have factory reset my master AP in my home and see the Configure.Me in my available networks, however, it never establishes a connection when selecting it so I am unable to set-up a new WLAN. In the mobile app setup I get a prompt that I am connected to Configure.Me but the connection to the unleashed AP is not established and asks that I wait for the WiFi symbol to load on my device - but it never does. PWR light on the AP is a solid-state green. All other lights are off.

[Vásquez_Fer · Accepted solution]

Hi @Anonymous  

Please try all default credentials that are on the below guide : 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Most common username : admin password : Lennar 

admin/Ruckus!

admin/Ruckus1

admin/lennar

If not what it means that you are doing the factory reset incorrectly make sure you disconnect all other APs on the network and preform the Factory reset to the only AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

[Anonymous]

Thanks, Fernando. I seem to be all set now!