CommScope RUCKUS Community Forums

AnnieS · ‎09-25-2023

Had Xfinity come out and confirmed internet is working but now the wifi network is not working and recover.me is showing but do not know how to fix. have already tried to remove POE but no signal to wifi. ethernet to rooms will work but not to WAP (there are 2 in the home)

AnnieS · ‎09-25-2023

power blinks

Note- PWR on WAP blinks, I've already removed the PoE and placed back in as well. Still no internet signal

Jayavidhya · ‎09-25-2023

Hi @AnnieS

Thanks for the images you have shared. Based on the images you have shared it seems like there is no light blinking on 2.4 and 5Ghz on your Access point.

To solve this issue please try to factory reset the access point using the below steps and let us know the result.

To perform factory reset, you need to keep the Access Points which has no lights on 2.4 and 5Ghz in ON state and disconnect the ethernet cables of the other Access Points from the RUCKUS Switch. Once the factory reset is done you can reconnect the other access point back to the Switch ports.

Please read the guides carefully before performing the factory reset process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

AnnieS · ‎09-25-2023

I have completed the reset accordingly to the steps provided. The WAP still does not connect to the internet. Please advise

Jayavidhya · ‎09-26-2023

Hi @AnnieS

Thanks for your response.

Based on the images you have shared the lights on 2.4 and 5G are Off which means the Access Points are not getting IP address from the DHCP sever and both the radios are down.

For further troubleshooting we request you to check the connectivity from the ISP by connecting the ethernet cable directly from the Router to the laptop or PC as mentioned below.

Also we suggest you to try the physical factory reset of access points again ( As factory reset ahs to be done multiple times) by using the below link.